Position Summary

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

............................

Roles and Responsibilities
 

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Maintenance of infrastructure  
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems 
• Stay current with system information, changes and updates
• Troubleshoot development bugs
• Travel in SWFL required!
• Participate in on-call rotation and respond within required SLA 

.............................


Qualifications and Requirements
 

• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• related experience and training in troubleshooting and providing help desk support
• Entry level position and willing to train!

..............................

Software platforms - Willing to train!
 

• Windows 10
• Microsoft Server 2012/2016 Datacenter
• Active Directory 
• 3CX VOIP Platform 
• Microsoft SQL 2014
• Office 365
• ConnectWise
• Intercard Debt Card System
• Conqueror Pro - POS
• Dassle Daily Accounting Software
• ScreenConnect

..............................

Position details:
 

• Nights and weekends might be required! 
• Paid time off
• Paid holidays
• Health Benefits
• Company Phone
• ... and More!