Job Openings >> Help Desk Engineer - Entry Level
Help Desk Engineer - Entry Level
Summary
Title:Help Desk Engineer - Entry Level
ID:1120
Department:Information Technology
Location:Corporate Office - Fort Myers, FL
Description
Position Summary

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

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Roles and Responsibilities
 
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Maintenance of infrastructure  
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems 
  • Stay current with system information, changes and updates
  • Troubleshoot development bugs
  • Travel in SWFL required!
  • Participate in on-call rotation and respond within required SLA 

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Qualifications and Requirements
 
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • related experience and training in troubleshooting and providing help desk support
  • Entry level position and willing to train!


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Software platforms - Willing to train!
 
  • Windows 10
  • Microsoft Server 2012/2016 Datacenter
  • Active Directory 
  • 3CX VOIP Platform 
  • Microsoft SQL 2014
  • Office 365
  • ConnectWise
  • Intercard Debt Card System
  • Conqueror Pro - POS
  • Dassle Daily Accounting Software
  • ScreenConnect

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Position details:
 
  • Nights and weekends might be required! 
  • Paid time off
  • Paid holidays
  • Health Benefits
  • Company Phone
  • ... and More!

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