Job Openings >> Guest Services
Guest Services
Summary
Title:Guest Services
ID:1111
Department:Guest Services
Location:HeadPinz Naples
Description
HEADPINZ is where the FUN happens! And we need FUN people to come join our team.

The Guest Services representative works under the direction of all management. They are essential in providing top guest service to all visiting the center.

Role and Responsibilities

  • Greet customers as they enter bowling center. Tell them of house services, bowling, promotions and league opportunities and openings]
  • Assign open lanes to customers
  • Take reservations over phone and when a waiting list develops
  • Ensure that bowlers area, lane approaches and ball returns are cleaned prior to putting new customers on lanes. This is to ensure the guests safety
  • Take payment from customers, make correct change, use credit card machine where appropriate
  • All employees are expected to assist in the promotional process of bowling, food, beverage, etc. This may include lane-to-lane solicitation, handing out flyers, asking customers to join a league, inviting them to an upcoming promotion, etc.
  • Notify facility manager or pin chaser promptly of any failures of machine or scorers, ball calls, etc.
  • Ensures that counter is neat and well organized
  • Other duties as assigned based on company needs

Qualifications
  • High School Diploma or an equivalent combination of education and/or experience in the service industry required. 18 years and older to apply.

  • Two (2) years experience in front-line employees in the bowling, food, hotel, or retail services preferred but not required.

  • Professional Appearance
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