Job Openings >> Assistant General Manager
Assistant General Manager
Summary
Title:Assistant General Manager
ID:1132
Department:Food & Beverage
Location:HeadPinz Fort Myers
Description
The Assistant General Manager/Food & Beverage works under the direction of the General Manager for all center operations and is in charge of the center in the GM’s absence. This includes the entire property,with a focus on the food and beverage departments, but also, staffing, promotions, equipment and center administration functions.  The assistant general manager will maintain a positive attitude that promotes team work within the cooperative and a favorable image. This is not a Monday-Friday 9a-5p poisition--we work nights, weekends and holidays at HeadPinz Entertainment Centers.

Responsibilities
  • Build strong customer relations by proactively visiting with guests, soliciting feedback, and resolving all customer issues and complaints
  • Performance Management, Giving Feedback, Project Management, Coaching, Foster Teamwork, Supervision, Staffing, Business Knowledge, Technical Leadership, Technical Management, Vision
  • Assist with recruiting, hiring, training and scheduling of all center level staff
  • Cultivate a total team environment by motivating, training, coaching and leading the staff to maximum productivity
  • Schedule F&B staff as directed by the GM to maximize service to the customers and meet the proper needs of the business
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities that will add value to job accomplishments
  • Promote positive employee relations through an open door policy while upholding the Operations Procedures established
  • Maintain facility through attention to detail and adherence to all checklists provided
  • Improve operational execution through properly training all employees and follow up to ensure compliance with all modules and standards
  • Knowledge and compliance with all procedures and cash management policies
  • Execute quality marketing strategies to drive revenue in F&B, group sales, events, and leagues.
  • Ensure all management maintain a “floor” presence in the center during peak times providing great service to customers and support for staff
Qualifications
 
  • High School Diploma and Minimum two years experience in fast paced service environment; or equivalent combination of education and experience.

  • 2 years supervision or management experience in a restaurant, retail, entertainment, or bowling venue

  • Professional appearance

This opening is closed and is no longer accepting applications
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