Job Openings >> Closer/Guest Services
Closer/Guest Services
Summary
Title:Closer/Guest Services
ID:1164
Department:Guest Services
Location:Bowland Cape Coral
Description
The Night Closer works under the direction of the General Manager for all center operations and is in charge of the center in the GM's absence. This includes the entire property, food and beverage, equipment and center administration functions. Please know this is NOT a Monday-Friday 9a-5p position...we work nights/weekends/holidays.

Responsibilities
  • Build strong customer relations by proactively visiting with guests, soliciting feedback and resolving all customer issues/complaints.
  • Cultivate a total team environment by motivating, training, coaching/leading the staff to maximum productivity every shift.
  • Promote positive employee relations through an open door policy while upholding the Operations Procedures established.
  • Maintain facility through attention to detail and adherence to all checklists provided.
  • Improve operational execution through properly training all employees and follow up.
  • Knowledge and compliance with all procedures and cash management policies.
  • Execute quality marketing strategies to drive revenue in group sales, events, and F&B.
  • Ensure all management maintain a "floor" presence in the center during peak times providing great service to customers and support for staff.
Qualifications
  • High School Diploma and Minimum two years experience in fast paced service environment; or equivalent combination of education and experience.

  • 2 years supervision or management experience in a restaurant, retail, entertainment or bowling venue.

  • Professional appearance

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