| Title: | Night Supervisor/Closer |
|---|---|
| ID: | 1123 |
| Department: | Guest Services |
| Location: | Bowland Beacon - Naples, FL |
The Night Supervisor/Closer works under the direction of the General Manager for all center operations and is in charge of the center in the GM’s absence at night. This includes the entire property, food and beverage, equipment, and center administration functions. The Night Supervisor/closer will maintain a positive attitude that promotes team work within the cooperative and a favorable image
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Build strong customer relations by proactively visiting with guests, soliciting feedback, and resolving all customer issues and complaints
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Cultivate a total team environment by motivating, training, coaching and leading the staff to maximum productivity
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Schedule staff as directed by the GM to maximize service to the customers and meet the proper needs of the business
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Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
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Promote positive employee relations through an open door policy while upholding the Operations Procedures established
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Maintain facility through attention to detail and adherence to all checklists provided
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Improve operational execution through properly training all employees and follow up to ensure compliance with all modules and standards
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Ensure proper inventory procedures and levels are maintained to provide the highest quality of product offering and to control costs
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Through knowledge of all computer and POS systems within the center
Qualifications
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High School Diploma and Minimum two years experience in fast paced service environment; or equivalent combination of education and experience.
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2 years supervision or management experience in a restaurant, retail, entertainment, or bowling venue
- Professional appearance
